Effective Date: October 16, 2025
We want you to love your order. If you’re not completely satisfied, please contact us within 14 days of delivery for assistance.
Shipping
- Free domestic shipping, International shipping cost varies depend on destination.
Processing time: up to 5 business days.
U.S. delivery typically takes 3–5 business days.
International delivery may take 10–30 business days, depending on destination.
Buyers are responsible for any customs fees or import duties.
Returns
Items must be unused and in their original condition and packaging.
Buyers are responsible for return shipping unless the item arrives damaged or defective.
Custom or personalized orders cannot be returned or exchanged.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:
Thread & Ink LLC
8401 Mayland Dr, #6948, Richmond, Virginia 23294
We cannot be held responsible for good damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual reciept of the goods or proof of reciept return delivery.
Refund
Once your return is received and inspected, we’ll notify you of the refund status. Approved refunds are issued to your original payment method within 5–7 business days.
If your item arrives damaged or incorrect, contact us right away with photos so we can make it right.
Contact
Cocolo Color Design is operated by Thread & Ink LLC, focusing on restored Japanese art prints and digital reproductions from the public domain.
Cocolo Color Design by Thread & Ink LLC
Email: info@cocolocolordesign.xyz
Address: 8401 Mayland Dr #6948, Richmond, Virginia 23294
